To our valued customers:

I would like to take this opportunity to thank all of our past, present and future clientele for the faith and trust they have put into our company and team to be able to provide a memorial that commemorates the life and memories of a loved one that is no longer amongst us or by having a final inscription added or having any other work completed on an existing monument.

In today’s time as we are guiding through a new era in our world and although the pandemic is behind us that left allot of heartache for many of us we are still faced with obstacles we have to deal with on a daily basis in our industry.

As a family-owned business, we have done our absolute best over the last four years to navigate the ever-changing and at times turbulent waters. Balancing the safety of our customers and employees has always been our number one priority while doing our best to meet the expectations of our current and future customers.

During the transition from pandemic to endemic, I think it is clear to say we have experienced the pressures and changes it has yielded - gas is still at an astronomical high, closures of businesses and/or reduced hours due staff shortages, slow customer service, empty grocery shelves and empty car sales lots due to supply & demand strains, and the word INFLATION is still everywhere you go.

Unique in what we offer & supply, our industry and business in particular has really faced the challenges of an ongoing ripple effect from the pandemic it has had on our customers. Because our company imports granite from quarries all around the world, inflation and labour shortages still effect our industry and as shipping delays  started to get back to normal the war in the Ukraine/Russia and Israel/Gaza have shipping delays starting to happen again with ships being re-routed and just as we were all caught up with our orders from the last year we might face a backlog again.

Our employees are working overtime, sacrificing time away from their own families to help service our customers and we couldn’t be prouder of their dedication and hard work. We are planning on many scheduled installation trips and are hoping Mother Nature will bring us decent weather. We will simply do our best to provide exceptional customer service as we update you on the installation times on your memorials in 2024.

We ask as a valued customer, that you trust in us that we are doing our best and give us the grace that these last four years have been extremely difficult on our business as many of the constraints slowing orders or workloads are beyond our control. We are working our best to get everything done in a reasonable amount of time of what is in our control and hoping by the end of 2024 we will have all of our work completed. If at any time you begin to lack confidence and trust in our company, we ask that you visit our google reviews to remind yourself that throughout the years and even till now we have remained one of the most trusted caring companies that have served our families well, both in craftsmanship and customer service and it is our mission to continue to do so as best we can.

At any time you are curious about an order, do not hesitate to contact our office for a status update. As our company promise we will do our very best to be clear, transparent and realistic on timelines (within our control) both, when an order is placed or on a pending memorial. We also ask that you be kind and patient with our staff and treat them as you would like to be treated.

Please accept our very best wishes for you & your loved ones from our family owned business.

Sincerely,
Matt de la Lande

M. C. Delande’s Monuments & Memorials Inc.